Third-Party Policies: Hotel, airline, and other service-provider cancellation and refund policies may supersede our general policy.
Calculation Basis: Cancellation charges and retention amounts apply to the total package value.
Package Timeline: For package bookings, the overall journey start date is used to calculate cancellation timelines; individual hotel check-in dates do not apply.
Non-Refundable Window: Cancellation requests made within 15 days of the journey start date are strictly non-refundable.
Refund Processing: Refunds, where applicable, will be processed after deducting service charges, administrative fees, and any non-refundable supplier amounts.
Force Majeure & Limitations: The Explore Journey is not liable for delays, cancellations, weather conditions, government restrictions, or other unexpected circumstances beyond its reasonable control.
Price & Itinerary Changes: All information, prices, itineraries, and services are subject to change without prior notice.
Prevailing Terms: In the event of any discrepancy, the confirmed booking terms and applicable third-party provider policies shall prevail.